Troubleshooting6 min read
Image Processing Errors
Troubleshoot and resolve common image processing issues with our comprehensive error guide.
Quick Fixes First
Before diving into detailed troubleshooting, try these quick solutions that resolve 90% of processing errors:
- Refresh the page and try again
- Check your internet connection
- Try a different browser or incognito mode
- Ensure your image is under 50MB
Common Processing Errors
Upload Failed or Corrupted File
Image file appears corrupted or upload was interrupted
Solutions:
- • Try uploading the image again
- • Check if the image opens in other applications
- • Convert the image to a different format before uploading
- • Ensure stable internet connection during upload
File Size Too Large
Image exceeds maximum file size limits
Solutions:
- • Reduce image dimensions before uploading
- • Use image compression software to reduce file size
- • Convert to a more efficient format (WebP, JPEG)
- • Split large images into smaller sections
Unsupported Format
Image format is not supported by our system
Solutions:
- • Convert to supported formats: JPEG, PNG, WebP, GIF
- • Use online format converters before uploading
- • Check if the file extension matches the actual format
- • Rename file with correct extension (.jpg, .png, etc.)
Processing Timeout
Image took too long to process
Solutions:
- • Reduce image size or complexity
- • Try during off-peak hours
- • Process smaller batches of images
- • Check your internet connection speed
Memory or Resource Limits
Image requires too much memory to process
Solutions:
- • Reduce image dimensions
- • Process one image at a time
- • Close other browser tabs
- • Try on a device with more available memory
Browser-Specific Issues
Chrome/Edge Issues
- • Clear browser cache and cookies
- • Disable browser extensions temporarily
- • Check if hardware acceleration is enabled
- • Update to latest browser version
Safari Issues
- • Enable JavaScript if disabled
- • Check privacy settings
- • Clear website data
- • Try Safari Technology Preview
Advanced Troubleshooting
Network Connection Issues
If images fail to upload or process:
- • Test internet speed (minimum 1 Mbps recommended)
- • Switch to a different network if possible
- • Disable VPN temporarily
- • Check firewall settings
File Integrity Checks
Verify your image file is valid:
- • Open image in a photo viewer
- • Check file properties for corruption signs
- • Re-export from original source
- • Try different file compression levels
Error Code Reference
| Error Code | Description | Solution |
|---|---|---|
| ERR_FILE_TOO_LARGE | File exceeds size limit | Reduce file size or dimensions |
| ERR_INVALID_FORMAT | Unsupported file format | Convert to JPEG, PNG, or WebP |
| ERR_CORRUPTED_FILE | File is damaged or corrupted | Re-export from original source |
| ERR_NETWORK_TIMEOUT | Upload or processing timeout | Check connection, retry |
Still Having Issues?
If none of these solutions work, our support team is here to help. Provide details about your specific error for faster resolution.