Downloads5 min read
Download Issues & Solutions
Having trouble downloading your processed images? Find solutions to common download problems and browser-specific issues.
Quick Download Fixes
Try these immediate solutions that resolve most download issues:
- Right-click the download link and select "Save As"
- Try downloading in a private/incognito browser window
- Check your Downloads folder - it may have downloaded
- Disable browser extensions temporarily
Common Download Problems
Download Button Not Working
Click doesn't trigger download or nothing happens
Solutions:
- • Right-click the download button and select "Save Link As"
- • Check if JavaScript is enabled in your browser
- • Try a different browser (Chrome, Firefox, Safari)
- • Clear browser cache and cookies
- • Disable ad blockers temporarily
Download Starts But Fails
Download begins but stops or shows error
Solutions:
- • Check available disk space on your device
- • Ensure stable internet connection
- • Try downloading to a different location
- • Restart the download process
- • Use a download manager for large files
File Downloads as Different Format
Expected JPEG but got .webp or other format
Solutions:
- • Rename the file with correct extension (.jpg, .png)
- • Check conversion settings before processing
- • Use "Save As" to specify format and location
- • Browser may auto-convert - check original settings
Can't Find Downloaded File
Download appears successful but file is missing
Solutions:
- • Check default Downloads folder
- • Search computer for filename
- • Check browser's download history
- • Look in Desktop or Documents folders
- • Check if browser settings changed download location
Browser-Specific Solutions
Google Chrome
Settings to Check:
- • Chrome Settings → Downloads
- • Check "Ask where to save each file"
- • Verify download location
Common Fixes:
- • Clear browsing data
- • Disable "Safe Browsing" temporarily
- • Check for blocked downloads in settings
Firefox
Settings to Check:
- • Firefox Settings → General → Downloads
- • Set "Always ask where to save files"
- • Check download folder path
Common Fixes:
- • Clear cookies and site data
- • Check Enhanced Tracking Protection
- • Reset download settings
Safari
Settings to Check:
- • Safari → Preferences → General
- • Set file download location
- • Check "Open safe files after downloading"
Common Fixes:
- • Clear website data
- • Check privacy settings
- • Enable downloads in Develop menu
Microsoft Edge
Settings to Check:
- • Edge Settings → Downloads
- • Toggle "Ask me what to do with each download"
- • Verify download location
Common Fixes:
- • Reset Edge settings
- • Check SmartScreen settings
- • Clear browsing data
Security & Permissions Issues
Antivirus & Firewall
Security software may block downloads:
- • Temporarily disable antivirus download scanning
- • Add YondUP to antivirus whitelist
- • Check firewall settings for download permissions
- • Try downloading on a different network
File Permissions
Permission issues preventing downloads:
- • Check write permissions for download folder
- • Try downloading to Desktop instead
- • Run browser as administrator (Windows)
- • Change download folder in browser settings
Mobile Device Issues
iOS (iPhone/iPad)
- • Long-press download link, select "Download Linked File"
- • Check Files app → Downloads folder
- • Images may save to Photos app automatically
- • Use Safari for best compatibility
- • Check storage space available
Android
- • Check Downloads folder in file manager
- • Look in Gallery or Photos app
- • Enable "Allow from this source" if prompted
- • Try Chrome or Firefox mobile browser
- • Check available storage space
Alternative Download Methods
Right-Click Save
If download button fails:
- 1. Right-click the download button or image
- 2. Select "Save As" or "Save Image As"
- 3. Choose location and filename
- 4. Click Save
Copy Image Method
For processed images:
- 1. Right-click the processed image
- 2. Select "Copy Image"
- 3. Open image editor or document
- 4. Paste and save as desired format
Still Can't Download?
If you're still having trouble downloading your processed images, our support team can help you resolve the specific issue.