Browser Support7 min read
Browser Issues & Compatibility
Resolve browser-specific problems and ensure optimal compatibility for image processing across all major browsers.
Browser Compatibility
YondUP works best with modern browsers. Here's our compatibility matrix:
🌐 Chrome
v90+ ✓
🦊 Firefox
v88+ ✓
🧭 Safari
v14+ ✓
🌊 Edge
v90+ ✓
Common Browser Problems
Page Won't Load or Functions Missing
Site appears broken or image tools don't work
Solutions:
- • Update browser to latest version
- • Enable JavaScript if disabled
- • Clear browser cache and cookies
- • Disable browser extensions temporarily
- • Try incognito/private browsing mode
Slow Performance or Freezing
Browser becomes unresponsive during image processing
Solutions:
- • Close unnecessary browser tabs
- • Enable hardware acceleration
- • Increase browser memory allocation
- • Process smaller images or batches
- • Restart browser completely
Upload or Drag & Drop Not Working
Can't upload files or drag and drop functionality fails
Solutions:
- • Check file permissions and access rights
- • Ensure browser supports HTML5 file APIs
- • Try using the file picker instead of drag & drop
- • Disable security extensions that block file access
- • Update browser to support modern web standards
Browser-Specific Troubleshooting
🌐Google Chrome Issues
Common Problems:
- • Memory usage spikes
- • Extensions blocking features
- • Outdated cached content
- • Hardware acceleration issues
Chrome Fixes:
- • chrome://settings/privacy
- • Clear browsing data
- • chrome://flags/ → Reset all
- • Disable/enable hardware acceleration
🦊Mozilla Firefox Issues
Common Problems:
- • Enhanced Tracking Protection blocking
- • WebGL disabled
- • Strict content security policies
- • Add-ons interfering
Firefox Fixes:
- • about:preferences#privacy
- • Set tracking protection to standard
- • about:config → webgl.force-enabled
- • Safe mode troubleshooting
🧭Safari Issues
Common Problems:
- • Intelligent Tracking Prevention
- • Cross-site tracking blocked
- • Pop-up blocker too aggressive
- • WebKit rendering issues
Safari Fixes:
- • Safari → Preferences → Privacy
- • Disable "Prevent cross-site tracking"
- • Allow pop-ups for YondUP
- • Enable Develop menu features
🌊Microsoft Edge Issues
Common Problems:
- • SmartScreen blocking downloads
- • IE mode compatibility issues
- • Enhanced security blocking features
- • Extension conflicts
Edge Fixes:
- • edge://settings/privacy
- • Adjust SmartScreen settings
- • Reset Edge settings
- • Check default browser settings
Mobile Browser Issues
iOS Safari
Common Issues:
- • Limited file access
- • Memory constraints
- • Touch gesture conflicts
- • Camera roll permissions
iOS Solutions:
- • Use Files app for uploads
- • Close other apps to free memory
- • Grant camera/photo permissions
- • Update iOS and Safari
Android Chrome
Common Issues:
- • Storage permission denied
- • Data saver mode interference
- • Low memory warnings
- • Download folder confusion
Android Solutions:
- • Enable storage permissions
- • Disable data saver for YondUP
- • Clear Chrome app cache
- • Check Downloads in file manager
Advanced Browser Settings
Performance Optimization
Configure these settings for better performance:
- • Enable hardware acceleration in browser settings
- • Increase memory allocation for web pages
- • Disable unnecessary visual effects
- • Set YondUP as a trusted site
- • Configure proper cache settings
Security Settings to Check
These security settings might interfere:
- • Content Security Policy (CSP) restrictions
- • Cross-Origin Resource Sharing (CORS) blocks
- • Mixed content warnings (HTTP/HTTPS)
- • Pop-up blockers preventing downloads
- • Script execution restrictions
Browser Testing & Diagnostics
Feature Detection Test
Test if your browser supports all required features:
File API
Canvas 2D
WebGL
Web Workers
Browser Information
When contacting support, provide this information:
- • Browser name and version number
- • Operating system and version
- • Screen resolution and device type
- • Installed extensions/add-ons
- • Console error messages (F12 → Console)
Browser Still Not Working?
If you're still experiencing browser issues after trying these solutions, we're here to help with personalized troubleshooting.